Terms and Conditions

Terms and Conditions

Monitor Accounts The Monitor Card Account is an optional account of pre-deposited funds accessed by you for products and services. Funds cannot be withdrawn from the card account at any time Funds deposited to the Monitor Account shall be applied against amounts debited to your Monitor Account for services purchased at points of sale. You understand and agree that the Monitor Account is not a credit card, nor can it be used to obtain cash or cash advances from the account under any circumstances. If your Monitor Account balance goes below zero as a result of the system or one of its readers being off-line, you remain responsible for payment of those purchases. Cash refunds will not be made. A credit will be made to your account.

Closing Accounts, Refunds The Monitor Account Office reserves the right to close any Monitor Account that has been inactive for a period of twelve (12) months. If you have not used your library card in 4 years but believe there is a credit on your Monitor account, please notify library staff when you are rejoining the library. Library staff will be able to investigate your claim. A guest pass account will expire after 24 hours. Any credit remaining on a guest pass after 24 hours will not be refunded.

Documentation of Activity You can request a receipt at the time of purchase if the point of sale terminal is equipped to provide a receipt. The remaining balance in your Monitor Account is displayed at every point of sale terminal each time the account is accessed. The cashier, at any location accepting the Monitor Card, may be asked to verify an account balance. You can check your Monitor Account balances online at the My Details web site.

Error Resolution Procedures If you feel a charge has been transacted on your Monitor Account which you did not authorise, you must notify City of Perth Library as soon as the non-authorised transaction is discovered. Include information on the date and amount of the transaction, as well as any other information you feel is necessary to help the staff investigate the claim.